Frequently Asked Questions

Everything you need to know before using our reservation support service.

Important Notes Before Booking

  • Reservations are subject to restaurant availability
  • The $50 fee covers booking support, not the meal itself
  • Cancellation fees may apply depending on the restaurant
  • Full refund if we cannot secure your reservation

Before You Book

Do you guarantee the reservation?
No. Availability depends on the restaurant.
Do I need to speak Japanese?
No. We handle all communication in Japanese.
What kind of restaurants can you help with?
Restaurants that are difficult to book online.
Can I request a specific restaurant?
Yes.
Can you suggest restaurants?
Yes, but our main service is booking support.

Pricing & Payment

Is $50 per person?
No. It is per reservation request.
When do I pay?
You are charged when submitting your request. Refund if unsuccessful.
Additional charges?
Late cancellations may incur up to $30 per person.
Is the meal included?
No.

Reservation Process

How does it work?
Request → We contact → Confirm → You get result.
How long?
Within 48 hours.
What info is needed?
Restaurant, time, guests, contact info.

Cancellations & Changes

Can I cancel?
Yes. Fees may apply from ~7 days before.
Can I change?
Depends on the restaurant.
No-show?
Fees may apply.

Coverage & Support

Where do you support?
Across Japan, with focus on Takayama.
Outside cities?
Yes, especially smaller areas.
Dietary needs?
We can communicate them.