Dining out in Japan is one of the highlights of any trip. But for many travelers, ordering food and paying at restaurants can feel confusing. Unlike in some countries where tipping is expected or credit cards are universally accepted, Japan has its own rules and customs.

This guide will help you understand how to order food, communicate with staff, and pay correctly—so you can enjoy your meal stress-free.

• Greeting – Staff will say “Irasshaimase!” (Welcome). You don’t need to reply.

• Seating – You may be asked “Smoking or non-smoking?” though many places are now smoke-free.

• Ordering Style – Some restaurants hand you a menu, while others use tablets, vending machines, or display models.

• Pointing at the menu – Completely acceptable. Many menus have photos.

• Tablet menus – Common in chains and izakayas; often with English option.

• Vending machine tickets – At ramen shops, you purchase a ticket at the entrance machine and give it to staff.

• Simple phrases:

  • “Kore kudasai” (This one, please).

  • “Mizu kudasai” (Water, please).

  • “Osusume wa?” (What do you recommend?).

• Water/tea is usually free and self-service in casual shops.

• Tipping is not required—in fact, leaving money on the table can cause confusion.

• Calling staff – Many restaurants have a button at the table. If not, say “Sumimasen!” politely.

• At the counter – In Japan, you don’t leave money at the table. You take the bill to the cashier.

• Separate checks – Say “Betsu-betsu de” if you want to split the bill. Some restaurants may decline.

• Cash – Still the most common method, especially in smaller shops. Always carry some yen.

• Credit cards – Accepted at mid- to high-end restaurants, but not always at casual places. Look for the card logos near the entrance.

• IC cards – Suica, Pasmo, or ICOCA can sometimes be used.

• QR code payments – Popular with locals (PayPay, LINE Pay, etc.), but tourists may not have access.

• “Okaikei onegaishimasu” (The bill, please).

• “Kurejitto kādo wa tsukaemasu ka?” (Can I use a credit card?).

• “Genkin de shiharai masu” (I will pay in cash).

• Always carry some cash. Even in Tokyo, small restaurants may be cash-only.

• Don’t tip—it’s not part of Japanese culture.

• If unsure, politely ask “Eigo menu arimasu ka?” (Do you have an English menu?).

• Lunch is often cheaper than dinner—look for set menus (teishoku).

Navigating reservations is often the hardest step for travelers. Once inside the restaurant, ordering and paying is easier with the right knowledge. Our service can help you secure bookings at restaurants, so you only need to focus on enjoying the meal.

Ordering and paying in Japan doesn’t need to be stressful. With a few phrases, an understanding of local customs, and some cash in hand, you’ll be ready to dine with confidence.

👉 For help booking English-friendly restaurants in Japan, contact us today.