Emergency Numbers in Japan: Police, Fire, and Ambulance Explained for Tourists

Emergencies are rare in Japan, but being prepared can make a big difference. This guide explains Japan’s emergency numbers, how to request English assistance, and which hotlines can help travelers in non-life-threatening situations.

1. Overview: Japan’s Emergency Numbers

Note: There is no single number like “911.” Calls to 110 and 119 are free, available 24/7, and can be made from mobile phones, landlines, and most payphones.

2. Calling the Police — 110

Dial 110 to report crimes, traffic accidents, suspicious activity, or to file a lost-property report. In large cities, English assistance may be available via interpreter.

• What to say: “English, please.” / “I want to report a theft/accident.”
• Location: State your area and landmark: “Shinjuku, near JR Station, koban (police box).”
• You can also visit a koban directly for help and directions.

3. Calling Fire or Ambulance — 119

Dial 119 for fires and medical emergencies. If you need an ambulance and don’t speak Japanese, say: “English, please. Ambulance!” An interpreter may be connected.

1. Location: City/ward, neighborhood, and a nearby landmark.
2. What happened: Fire / injury / unconscious person, etc.
3. How many people: Number of injured or affected persons.

Ambulance transport is free, but hospitals charge normal medical fees for treatment. Bring your passport and payment method.

4. English-Speaking Hotlines for Travelers

5. Using a Payphone in an Emergency

If your phone is dead or has no signal, look for a green public phone in stations or convenience stores.

• Pick up the receiver and dial 110 or 119 — no coins required for emergency calls.
• Many payphones show the location/address on a label; read it to the operator.

6. When to Call Your Embassy

If your passport is lost, you are detained, or you need urgent consular advice, contact your embassy/consulate. They can coordinate with local authorities and provide interpreter assistance.

7. Useful Japanese Phrases (Romaji)

• Help! — Tasukete!
• Fire! — Kaji desu!
• Call an ambulance! — Kyuukyuu-sha o yonde kudasai!
• Call the police! — Keisatsu o yonde kudasai!
• I don’t speak Japanese. — Nihongo ga hanasemasen.

8. Summary

Save these numbers before you travel: 110 (Police), 119 (Fire/Ambulance), and the 24/7 JNTO Visitor Hotline (+81-50-3816-2787). Japan’s emergency response is fast, professional, and increasingly English-friendly.